Service here is exceptional, quick, and sufficient. There is plenty of space to work, watch tv, or relax while waiting for service on your vehicle. Complimentary coffee and water is appreciated.
I was able to schedule my appointment on short notice. They worked me in and completed service in short time.
Treated like you would want to come back for service again. Done right the first time at a fair price
Mr. Keating, got back to me on Monday AM, early. I had left a message on Sunday that we wanted to see the vehicle. We visited the lot to see the QX60 on the lot at 2 PM. By 4:30 we were out the door and heading home with a nearly flawless vehicle. Mr. Keating is working on the only flaw on the vehicle today. We had a great experience. Thank you Modern INFINITI of Greensboro.
The friendliness of the staff, cleanliness and the accommodations for visitors. I was informed about a recall, given the information needed and received a follow-up call and email. Wonderful experience!!!
Ease and service from the time I walked in the door. Service staff Jonathan was polite and provided excellent service. Highly recommend INFINITI as this is my second INFINITI I have owned
Was told up front what to expect to pay for service. Service was professional and timely. Service specialist was patient and informed.
The staff was very friendly and knowledgeable of their job. They made me feel welcome also they treated me with the upmost respect and curiosity
Everyone was professional and made me feel welcomed. Communication was open as well as their cooperation. Overall excellent experience, dedicated customer service.
My experience went extremely well. Everyone there has been very professional. I wanted specially thanks to General Manager Aaron Weaver And sales person Tim Clay. I'm highly recommended.
This is the 2nd car I have purchased with Modern Infinity and they make the process of buying a car easy and pleasant and explain everything from start to finish.
They have really good customer service, sometimes it's hard to get in touch with someone about your car but overall they're pretty good
The service at the Greensboro INFINITI was immaculate and it was really clean inside. The prices For repairs are very reasonable
Sean was great. Quick in and out for service. Got to try INFINITI Q55. Will return for service as needed.
I can appreciate the professionalism and the personal touch. Shon went above and beyond the norm to make sure I had the very best experience.
Professional and friendly courteous personal . You will always leave there happy. I would recommend anyone who is looking for a premium reliable car check there first.
Everything was handled as well as could be. I received timely service, quality worh, and communication was excellent. Would definitely recommend this dealership.
Great experience all around.. Tim and Anthony helped me get through the entire process in a little over an hour.. great job by those two guys!
Shon was attentive and courteous. He kept me informed throughout the service process. Even offered to stay late if I couldn’t get to the dealership before they close!
The process was very friendly and helpful. The associate contacted me a couple of times to provide an update over the 10 days my car was with Modern INFINITI.
Great customer service. Took care of everything needed to keep my car in great condition. Looked at all items to suggest future needs.
Your shuttle service and the driver are the best. I hate the Uber service now employed at another dealership in Greensboro that we use for our second vehicle Only a few of the Uber vehicles and drivers I have had an experience with have been acceptable.
Awesome. the service, time, and everything was on point. I can’t complain about something that wasn’t a problem. They work fast, smart, and everything they need to do for your car. Infinite is such a great place where they give you things to keep a eye on and things you have nothing to worry about. I recommend a infinite, but modern infinite as well.
Katherine is so nice and knowledgeable This is my second time to work with her and she remembered my name from six months ago. Asked about my family and very companionate. Hope she stays there for long time
Katherine Jones has been my contact for some time and is very helpful in taking care of keeping my 2 INFINITI vehicles in very good condition. In this instance we had to replace a tire that had gotten an intrusion that couldn't be repaired and replaced brake pads and did other normal maintenance.
I leased a car for the 1st time and I thought leasing would be more work than buying a car but Tom was too good at his work and his boss in the accounting doesn't want to loose customers and he tried everything to get me a very good deal on my new qx50. All round it's great to buy a car from Modern INFINITI cause of Tom and his boss.
Rick was very punctual and accommodated my car service changes with no problem. Shon gave excellent customer service as always.
Fast, efficient, excellent customer service, very friendly. One of the best experiences I’ve had at any dealer service shop. Highly recommend!
Service staff is Friendly and courteous, Shon makes your experience is pleasant and assured your car is in good hands.
Every associate we worked with was excellent. Really appreciated Tim’s hard work on our sale! Very pleasant buying experience. Would definitely recommend!
Good communication with the service manager Shon. He was very helpful in finding the problem and servicing the vehicle. He would always give feed back that was honest in relationship to the service needs of our Vehicle. Thank You !!
Like service but not the sales. I want by from this dealership again. I was told after I sign the sale was final didn’t get to see it it fit my family or my life.
Always great fast service and easy to make an appointment. Friendly staff, always willing to help. I have purchased five INFINITI vehicles from Modern in Greensboro over the last 15 years. Would not shop anywhere else.
The staff was very kind and did not try and upsell me or say I needed tons of other work.
You were nice and my car rides great did not take a long time and you cleaned my car.Great service
Overall, it was an okay experience. I've purchased from the Lake Norman location and the experience there compared to here didn't rise to the same level of the overall customer experience received at Lake Norman INFINITI.
I liked the (a) sincerely caring and courteous attention given by the service agent, (b) fact that my vehicle was received promptly at its appointed time, and (c) very reasonable amount of time it took to service my vehicle.
I liked that the salesperson Tim and everyone there from beginning to end was very friendly and helpful. They all work together as a team. They were very experienced with car sales and answered all of my questions. Everyone there treated me with kindness.
Service rep Shawn’s Great charisma positive attitude made me feel comfortable, and provided great customer service. Very informative and was able to answer all my questions
I am always treated well and my 12 year old vehicle runs as well as it did well I purchased it.
Katherine Jones was terrific! Very professional and very enjoyable to talk with, she updated me with any changes that was needed. Outstanding employee!!
Friendly associates and comfortable waiting room. Like that a car wash is included upon request. Associate came to give me updates as needed.
Always get great customer service. Issues addressed and car cleaned. Love that the service will include free inspection. Shon was able to confirm it was time for emission inspection and took care of this.
Had an awesome experience with service. Shon Adams did an excellent job of explaining the process and all Associated fees to me. I would certainly recommend Modern (and Shon) to anyone needing INFINITI service.
Buying the car was fun, but the service team is what matter most. Modern INFINITI of Greensboro has the best service team who always take care of me, and they usually go above and beyond. I think I have worked with all their reps and they are all awesome!
Courteous and professional staff. Katherine was very friendly and helpful on the phone when I called. I am glad the noise was located and fixed by the service dept. I also appreciate the car wash!
Everything was done in a timely and professional manner, yet very friendly. The facilities were very clean and hospitable. The coffee was great!
Friendly staff. Clean waiting area. Ladies rest room had no paper towels. Had to go to waiting area to dry hands.
Everything went real well and easy. Will advise anyone I know who might be in the market for a new auto to see Modern INFINITI
They provided honesty, courtesy and efficient service. They kept me updated and informed about my vehicle. I wAs very pleased and will bring my vehicle back in the future.
Awesome experience!! Very professional and efficient process! Aaron and his team should be your first and only stop when car buying.
The courtesy of every associate I encountered. Everyone was so helpful and kind! From the time of my loaner pickup to completion of repairs, I experienced excellent service!
1st service with INFINITI Katherine was great she keeps me posted on all the repairs and cost, for 1st service I had a great experience Thanks, Katherine
The Facility is very clean, accommodating and the people are quite welcoming, professional and friendly. The person checking you in ask questions so as to give you the best service possible
Shon is excellent, very helpful and considerate. Facility is always clean, would recommend to anyone regardless of you own an infinity.
Shon is always helpful and knowledgeable. He sets up my appointments, is ready when I arrive, contact less paperwork for my safety, communicates all services and prioritizes within my budget. Shon is the best and I will bring my car for service here as long as he is there, true value to the dealership.
QUICK AND EAST DELIVERY ALL THE GUYS INVOLVED TIM,FINANCE MANAGER AND SALES MANGER WERE GREAT NO PROBLEMS FROM PHONE,EMAIL AND DELIVERY.
Katherine was outstanding! Very accommodating with the loaner and communicated with me multiple times, appraising me of how the service was coming. Exemplary customer service skills!
Everyone is very nice and helpful. The waiting area is very nice and clean. Everyone seems to be accomodating to their customers.
Every employee that approached me was kind, thoughtful, considerate, and extremely helpful. I came as a potential buyer I left feeling like part of the Modern INFINITI family. And I truly mean that wholeheartedly!!!
The assistance was very helpful and assuring. Jonathan, the customer assistant specialist did a good job helping me with what I needed and assuring me to come back for what I couldn’t get that day.
Very clean and open space during this covid 19. Polite and friendly staff willing to help with all my needs
Attentive and fast and when its not they make it right by doing something extra to let me know they know and recognize. I appreciate that. I also like that they walk me through recommendations and allow me to make the decision - never forced or gimmicky - Shon Adams is my go to service rep and I am thankful he takes care of me.
The whole staff was so friendly and Mr Clay did an awesome job to make it happen even down to his day off he had Mr Teance to help out all I can say God is good
I liked Tim Clay the salesperson. He was professional and accommodating. He made the experience easy for me and my wife
Sales rep(Tim) was great. Helped us with our whole purchase. Also the manager was very understanding and helpful since we decided the first car we took home just wasn't what we wanted and we now have the car we like. Everything went smoothly.
Jonathan and Shon were extremely professional. They both are very pleasant, and value customer service. Sitting area was comfortable, clean, and not overly crowded.
Jonathan is well prepared and very courteous. He asks the right questions and gives good advice. He provides an excellent customer experience.
The attention and care was awesome , sometimes we go to other shops because is less many. And many time became. More expensive thanks. For such great job.
Good and quick service while waiting in the rest area. All issues addressed with no issues. Took extra time to show me additional steps to par my android phone.
The best people ever!! They make sure their customers are very satisfied!! They do the best work I have ever seen. And make sure it's to your satisfaction.. Thank you Modern INFINITI.. And a special thanks fo Shon Adams
Katherine is the BEST! She’s a great listener, responding to my needs regarding the servicing of my INFINITI while not trying to push things I don’t want to take on at the time. While I believe in employee advancement, if you lose her you’ve probably lost me as a service customer.
Shon is always so helpful, he handles so many people at one time but you still feel like he is focused on you thanks
The service representative Kathleen JonesWas very professional very helpfulAnd very kind!! I would recommend modern INFINITI to anyone that is interested in purchasing a car are bringing an INFINITI in for repairs!!
I liked the customer service i received from the service dept. It was outstanding and i all ways learn something new everytime i bring my car to INFINITI.
Excellent service all around, positive attitude and communication. support representative very knowledgeable and show care. i felt as if i was back home at my dealership
Appreciative of the service and customer service provided. Everyone was helpful and made sure my needs were met. Thank you
Shon is a great rep in Greensboro NC.. I continue working with them, I got an oil change and everything was topped off . I would work on washing the car after the car is serviced . My car is not washed good
Kathern and Shawn, the service representatives were very helpful and professional. My Car was clean and ready when I arrived.
I've always liked working with Katherine. She always accommodates me when I have last minute requests or emergencies. The facility is always nice and clean with great coffee!
Shon Adams did an excellent job in taking care of me. They also provide me with a shuttle service back home. The driver was very pleasant.
Jonathan Toth is excellent, he kept me informed on the service and the work done was great. I would definitely use the service department again.
Great customer service and reliable was in and out at a reasonable time and great communication with the service representative
The service experience was comfortable,prompt, and very professional. The facility was clean with complementary coffee and cold water. It was also assuring to see all personnel wearing face mask
Katherine was able to reschedule my appt to a time more suitable and was able to get in when it was convenient for me and she kept me informed of my car while I was waiting.
Our sales person, Tim Clay! The service he provide was exceptional. He exhibited a complete and thorough knowledge of the product he was selling.
At this time you all dont need to improve on anything. Keep up the good work and keep providing excellent service.
Knowledge service personnel. Been doing business with them for over 15 years. Never had a return for repair on service done . Car is always cleaned.
Great service department and waiting area ok........ I will for sure be taking my car back again. Sean was very friendly.
Loved the way you brought the vehicle to my house to see. Loved working with Tim and your finance man.
Great service, very personable will definitely recommend. First time INFINITI owner and I felt as if I had been here multiple times already.
Shon was friendly and clearly explained the status of my car from when it was starting to be worked on to what needs to be fixed.
Personal interaction with Jonathan was great and service was timely for what was done. Highly recommend the Greensboro, NC dealership.
The quick and timely responses to any questions and each and every experience has been with nice, friendly and knowledgeable representatives.
It's very professional, facility is very clean and works are truly amazing. Always very happy every service ever since I own my infinity.
It was a pleasure to work with Katherine Jones. She gave me a pretty accurate of what services were needed and kept me informed throughout the time my car was in the shop.
Fast and happy customer service Sean was amazing thank you for your hard work and time and effort hard work definitely would recommend anyone I know
Best advertised pricing and courteous professional sales team. It’s easy to tell that this dealership wants to earn your business and that they value their customers.
Courteous and professional assistance from service representative Katherine Jones. I have purchased vehicles and had them serviced by Modern INFINITI for many years. I am not favorably impresses with the survey.
They were very knowledgeable an gave me updates.Jonathan was great. The tech did a great job. I was very pleased. I will be back.
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