Customer Testimonials
Absolutely terrible experience. This dealership sold me a car and failed to complete services that I already paid for, including window tint and detailing. The window tint wasn’t even done — and if i hadn’t reached out after noticing it, they never would have contacted me to make it right. That tells you everything you need to know about their accountability.
Even after bringing it back as they said they would fix their mess up, the “detailing” they said was done was a joke. There was literal food and chewed-up gum under the seats. Disgusting. On top of that, ... Read More DealerRater - Feb 19, 2026
EXCEPTIONAL service deserves recognition!
My experience at Modern INFINITI was truly elevated because of James Williams, who delivered service that was nothing short of OUTSTANDING. From the moment he stepped in, James showed remarkable professionalism, attentiveness, and genuine care. His communication was clear, his updates were timely, and his customer‑first approach made me feel completely supported throughout the entire process. James didn’t just meet expectations — he set the standard for what exceptional service should look like.
Before James took over, Justin scheduled my appointment and checked me in with ease. In his absence, he assured me James would ... Read More DealerRater - Jan 22, 2026
Sales people are very helpful. I bought the vehicle on the 26th of December and today is the 2nd of January and I still haven't taken delivery. While I appreciate the dealership having everything right on the vehicle prior to delivery it should have been taken care of before it was placed on the lot and on the internet for sale.
Fast,, courteous service. Easy drop off and clean waiting room. Service personnel are polite and responsive.
Great nice people in service and sales. Comfortable lounge and attentive service managers. I'll be a repeat customer.
I enjoyed dealing with the service staff and also talked to sales department about trading cars. My service advisor was very helpful. Can not remember his name and do not have my work order here. His office was on the right side, not Dustin although he has helped me before.
I think my review explains how good this visit was so this is a redundant question.. Everything was great with my visit… not so much w/ the redundancy of your survey… This is why a lot of people refuse to do these surveys..
The people in the service department are always professional and knowledgeable. I always have a great experience. Shon Adams greeted me with a smile and was quick to get me checked in. He explained future services coming due and things to look for later down the road.
My husband Tayon went there, brought a Q80 truck had it a little over a month and had a couple of issues I believe the truck is a lemon. Trying to find a resolution. No rental as well and my truck been there 2 times in 1 month and a couple of weeks.
Amazing team who ensures that they are available immediately upon customer arrival. Dustin specifically has a very friendly and professional manner. The customer is kept informed throughout services, all questions are answered, and needs are met.
This particular dealership is ALWAYS professional! ~Particularly Shon Adams~ This man knows his stuff! He is polite, caring, and informative. This matters to me when I am choosing who will service my car. The personal connections are most important to me even though my car is a machine. You don't just see any doctor, so don't just see any dealership for car service. Modern INFINITI of Greensboro is top notch. I wish that I could rate higher than 5 stars. life time customer, A. Wylie
Went in for an oil change and tire rotation. Drank one cup of complimentary Starbucks coffee and my car was ready. I skipped the complimentary car wash as I had washed it the day before. Great service.
Great place good people definitely stay a loyal customer keep up good work thank you
Katherine Jones and Dustin Brown have always provided very courteous and professional assistance in connection with service to my cars. I have purchased several cars from Modern INFINITI and been very pleased with all of them.
The dealership was very clean and organized. The vehicles there are very well detailed. Thanks.
Modern INFINITI of Greensboro is the best! I purchased a 2022 INFINITI Q60 Red Sport and came from Concord, NC to pick up my car. They literally had everything ready and waiting for me at the dealership, and the customer service couldn't have been any better. Everybody was extremely friendly and personable and it was all in all a 10 out of 10 car buying experience! Thank you so much Tom Keeting, you were awesome!
If you need service done, Modern INFINITI does the best of any dealership I've ever worked with. My Infinity has 225K miles and they keep it running strong.
The buying and service experience have been excellent at MODERN INFINITI so far. This is my first experience with this dealership. Really like my EX35.
I've always felt welcome and respect. Friendly and professional services at Modern INFINITI of Greensboro. Thank you!
Modern Infinity in Greensboro has a great service team, especially Shon Adams. He has been working with me for about two years.
I’ve thoroughly enjoyed my experience with Modern INFINITI of Greensboro I’ve purchased a Q56 and a Q80 from the store, each purchase has been very positive. I’m considering downsizing to the QX 55 haven’t fully decided. I’ve been in conversation with Tim a sales person and Aaron a manager. They have been very helpful to me. I’ve referred others to your store because of how I’ve been served there.
We just purchased our third vehicle from Modern INFINITI. Our latest purchase, a QX80, is a great SUV. Our salesman, Tim Clay, went over and above in helping us make the decision to trade in our older QX80. He answered every question and we appreciated that when he didn't know the answer immediately, he called us as soon as he found it. He even came to our home to help. If you need a new vehicle Modern INFINITI of Greensboro will not let you down, especially if your salesman is Tim.
I always received awesome service, the dealership is always clean and employees are prepared to serve me. I enjoy visiting Modern INFINITI. I will review in my next 5000 service.
Service with Shon. He was very informative and thorough every step of the way. Infinity always provides a loaner vehicle. This keeps me from worrying about transportation. This way they can take the time that it needed for repairs. Infinty/Shon also offered and applied the essential worker discount. that was a great help.
The service consultants were very professional, quickly provided a loaner car and walked me through the entire process. Good work by the repair technician as the AC is working well.
Again, I am thankful for the quality service & personal attention to all my needs which gives me great comfort about the reliability of my INFINITI. I cannot imagine service from any other dealership or shop.
Awesome team of Professionals! Work/Service is always Professional Grade and is done right the first time. Faithful and Satisfied INFINITI customer since 2005! These are your INFINITI Network Superstars!
Modern INFINITI exceeded my expectations and made my car buying process as enjoyable as possible. Jimmy Crawford, my sales rep, was very patient and answered all questions I had promptly.
They will tell you lies about vehicles to get you on the lot. When you ask them about the lies that you were told they ignore you. This philosophy starts with Sales Management all the way to the salesman on the lot. I also worked with INFINITI Consumer Affairs regarding the rudeness and unethical behavior. They agreed that I had experienced the rude and unethical behavior. However, they would help me with any issues regarding the car but was unwilling to address the behavior at the dealership. Not surprisingly I never received a follow up survey on the transaction.
I found the vehicle that I wanted via their online website. I clicked on the link and sent an email stating that I was interested. I received an email immediately informing me that someone would get back to me as soon as possible. I received a phone call within an hour (or less) after that email! Their associate was very professional and accommodating. I was scheduled to come in at my convenience. When I came in I was greeted by very friendly and courteous staff. My sales associate David Senkus listened to what I wanted and didn't give me ... Read More DealerRater - Nov 15, 2016
Our purchasing experience was seamless. The salesman Mark Hankins was very attentive to our needs. He listened. Mark is very knowledgeable of the Infinti brand. All the employees we encountered were friendly and courteous. Thank you we're enjoying our Q37.
Working with Modern INFINITI was the best car buying experience I have ever had..they were friendly, welcoming, professional, and worked hard to locate the car I requested. Every step along the process was smooth , and I left with a great car, which fit within my budget. I highly recommend this dealership and thank Brad, Mark, Josh, and Jim so much for all your help!
The staff at Modern INFINITI was so easy to work with and made my car purchase a breeze. I told them the deal I wanted and they set it up that way. No problem!
We bought a car that needed a minor upholstery modification. We were very excited to have it and could not wait one more week. Mark arranged for us to take our car home the same night for the weekend and then drop it off in time for the repair. At that time we got a Q50 loaner car with 11 ( eleven !)miles on it ! Our car was ready as promised and the whole transaction was smooth and painless.
Just finished a lease with Modern INFINITI. Its customer service is second to none. Great pricing with honest and fair salesmen. Would return without hesitation.
This was the best car buying experience I've ever had. I picked out a car online, emailed for a quote. Received an extremely good quote upfront without any haggling and showed up at the store the next day to pick up the car. After realizing that the car I picked out didn't have a specific feature I needed, the sales manager promptly found the exact car I needed in another state and arranged to have it delivered to my house and let me use a loaner car (the same car I was buying) until it was delivered. I ... Read More DealerRater - Sep 4, 2015
Excellent service. Prompt, friendly and very efficient. I live in a nearby town that does not have an INFINITI dealership but getting a loaner car was not an issue.
I service my G37 there because the friendly and very honest staff. The price was very reasonable to upgrade the sway bars compared to another local shop. I was never pushed or fed wrong information for more services beyond necessary ones. Much much better than Toyota dealer for my previous car. I would strongly recommend Greensboro INFINITI for any car you want to service.
David Senkus was very helpful and got me a good price. The paperwork went smoothly and I was in out of the dealership in just over an hour. No pressure dealership.
I've bought many cars over the years and this was the best experience I've had. No pressure, right level of attentiveness, friendly, and they felt honest to me. Everything was sorted out quickly, and if I hadn't had to wait for my husband to drive my checkbook over, the entire transaction, from first view of the car until I drove it away, could have happened in under an hour. No long waiting during the "let me ask my manager" negotiations, and the paperwork guy was prompt and friendly. Josh was my salesperson and he was ... Read More DealerRater - Apr 2, 2015
My wife was at the Dealership at 9am when they opened to purchase a car we called about the day before. The salesman Mark treated my two kids like they were bothering him and low balled us on our trade; stating that the paint didn't match? What! Our car has never been in an accident. This was just their way of not giving us what we deserved on our trade. Once we stated we were getting financing from our credit union they offered even less for out trade. THEN WHILE GETTING FINANCING, THEY SOLD THE CAR RIGHT OUT FROM ... Read More DealerRater - Dec 22, 2014
Now also serving Wilmington and definitely worth the drive! Great inventory, they had the exact QX50 we were looking for. They have a friendly, honest, no "gimmicks" team. Alex and Rob were responsive to our needs and made our deal happen. This was the best ever car buying experience--no stress, just a real pleasure to do business with. Thank you Modern INFINITI for being so outstanding in every way!
The INFINITI dealership in Greensboro was outstanding in all aspects of our purchasing a new car. We met with Joshua Bolen who is a terrific
sales person and someone anyone would be proud to have on their team. He was very knowledgeable in the car we were interested in as well as other Infinities and their options. Mr. Bolen gave us ample time to test drive and make our decision without pressure.
Our overall experience with this dealership was outstanding, including the financial end of it. Everyone was very helpful and made sure we
were comfortable with our decision. We ... Read More DealerRater - Sep 23, 2014
The sales department at Modern INFINITI of Greensboro worked with me to get the car that I wanted with all of the options and at a monthly payment that was lower then my previous car payment. Very friendly, helpful and easy to work with. My overall experience was excellent.
Modern INFINITI provided me with the best car buying experience ever. They gave me a great deal on a new Q60 Coupe & a fair price for my trade-in. They were true to all of their promises -- no games & no haggling. The people there were all extremely courteous, helpful, and professional. I look forward to buying my next INFINITI there in a few years. It was well-worth the trip from Raleigh, NC.
Outstanding group of sales people! Low pressure, extremely prompt with follow up, friendly and helpful! Best buying experience i've ever had purchasing a vehicle!
My new car purchase was the best car purchase experience I have ever had. I went to Ford dealerships in Statesville,NC and Winston-Salem, NC and the experience I had at Modern Inifinty will bring me back to this dealership for all my purchases in the future. I decided I would wait for a 2014 QX80 to arrive which would have the options that best fit my needs, mean while I sold my existing vehicle before the QX80 arrived. When I called to inquire about the delivery date and let them them know my delema they allowed me to pick up ... Read More DealerRater - Sep 1, 2013
From the moment we stepped on the lot to the moment I drove off in our new 2013 G37 Sports Coupe 2 days later, we have been thoroughly pleased with everyone at Modern INFINITI of Greensboro. We had a car transferred in from another state and they offered us a very great price right off the bat, better than we were hoping for. No haggling at all! Joshua Bolen went above and beyond and even took me to the tint shop to help me pick what was right for the car and for me. They know their cars very well at Modern, ... Read More DealerRater - Aug 1, 2013
WORST dealership in history. I came to these folks with a wrecked G35 I had originally purchased from an Acura dealer. I loved that car. They claimed it had an excess of $11,000 in damage upon inspection, and offered me a measly $1,500 for the car. I ended up buying a 2006 M35 from them, apparently looked over thoroughly and checked, with a clean CarFax. No wrecks reported or substantial damage. I had also been a regular customer for a year, and always had my G35 serviced there. Every other oil change they tried to tell me I needed unnecessary repairs, but I ... Read More DealerRater - Feb 8, 2012
Dealer sold me a used car. They claimed to have checked it with a paint gauge they had recently acquired and stated there were no accidents or paint work. Next they said both catylitic convertors had been replaced as well as the clutch. Also they said the only thing wrong was the front tires were cupped.
Turns out the front fender was fixed and painted. Only 1 cat. was replaced and the clutch is original. The front suspension bushings are worn which is causing the front tire wear. Also the rear tires are the incorrect size. The alarm is broken and ... Read More DealerRater - Jan 27, 2006