Customer Testimonials

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Cars Dec 6, 2022

Quick to be met at car. Double checked services needed and giving heads up before any extra charges. You have the opportunity to pick and choose extras.

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Cars Dec 5, 2022

Service was timely and professional. All parts were available. I will only bring my car to this location. My car was cleaned. Shon Adams is exceptional!!!

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Cars Dec 5, 2022

Austin was helpful and the turnaround was quick. I would go back here for service for my QX80 again. Nice job.

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Cars Dec 2, 2022

Great customer service, the staff was very helpful and friendly. Austin listened to my needs and concerns and kept me in informed of the process of my car

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Cars Dec 1, 2022

Shon & Dustin were very professional. Facilities were very clean and open. It was a pleasant experience and I will return

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Cars Nov 30, 2022

Free car wash, nice waiting area. Austin kept me informed about the wait time. Always good service, I only come here for my INFINITI Q50

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Cars Nov 30, 2022

Let me know what other maintenance work that's needs to get done on my car and letting me know what it would cost

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Cars Nov 29, 2022

Shon and the service foreman was excelling and amazing. Great quality customer service as always. Been with this dealership since 2006

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Cars Nov 29, 2022

Customer service was amazing. Shon was very knowledgeable and helpful through the entire process. I'm planning to bring my vehicle back for additional repairs and maintenance.

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Cars Nov 28, 2022

The salesman was knowledgeable and professional but what gained my respect and loyalty was how quickly we were able to make a deal. I told him what I was willing to spend and what I had to trade. He met with the manager and a deal was made. No back and forth games, no typical “salesman” tactics.

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Cars Nov 23, 2022

Customer service was excellent and cost for items were very reasonable. They got me in and out in pretty quickly and they were able to fulfill my needs a day ahead of my scheduled appointment

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Cars Nov 22, 2022

Thomas and Aaron provided me with the best car buying experience possible. There was no pressure since they were confident in their vehicles/customer service. I probably spent less than an hour with this car buying process.

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Cars Nov 22, 2022

Easy to work with, Jimmy and the finance guy were great people, very helpful. Got exactly what I wanted. Would recommend and buy again from this dealership

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Cars Nov 22, 2022

I like the ease of making an appointment and getting in and out in a decent amount of time. The bathrooms and the lounge area are always clean.

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Cars Nov 21, 2022

Shon is always helpful! Love dealing with him when I have to take my cars in for their routine and scheduled maintenance.

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Cars Nov 21, 2022

I am confident that our cars receive complete and accurate diagnostics and service and that they are properly cared for. The service team continues to treat us with great respect and always answer all questions.

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Cars Nov 19, 2022

Shon is always really professional and follows up on everything. You guys are lucky to have him. I always ask for him when I call for service.

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Cars Nov 18, 2022

Shon is a knowledgeable, professional, and customer-focused executive. He has always provided excellent recommendations, care and guidance. Very professional and efficient staff.

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Cars Nov 18, 2022

Pleasant atmosphere with knowledgeable and professional staff. Shon listened to my need and ensured resolution. He always perfectly explains the service to be performed and why it's necessary.

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Cars Nov 17, 2022

Shon - he's quick, knowledgeable, patient, and personable! Came by 11/16 without an appointment, Shon was able to work with me and my schedule to get my issue resolved ASAP.

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Cars Nov 17, 2022

Very fast and professional service. And, the online appointment system is great. Very easy to use and book service in a timely manner. Dustin is great! Very friendly and Very professional!

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Cars Nov 16, 2022

Customer service improved. Service manager was great,facilities was clean and service was quick. Manager was courteous and very knowledgeable. Looking forward to next service.

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Cars Nov 16, 2022

It was efficient and the service was excellent! The person that helped me was very nice and good at his job.

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Cars Nov 16, 2022

Extremely thoughtful and friendly - everyone always has a smile! They really listen to what I want, and don't push anything that I don't want.

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Cars Nov 15, 2022

I was in to have four tires put on and balanced; my two service advisors kept me apprised of the progress periodically so that I felt I was being taken care of in a timely fashion.

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Cars Nov 14, 2022

Service was done in a timely manner and everything was explained to me. My car was washed and it looked great!

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Cars Nov 12, 2022

Great service! Easy check in and out. It was great to have a loaner vehicle. Loaner vehicle was ready to go when I arrived.

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Cars Nov 11, 2022

Shon is awesome . I like it when he’s working.. he takes his time to explain things to you… I comes there all the time and will always be coming

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Cars Nov 9, 2022

During an oil change visit, Cleaning the car during the visit for an oil change. I have waited from 10:30 to 12:30 pm to be informed that my car needed repair beside oil change. Work would need at least 2.5 hrs

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Cars Nov 9, 2022

Shaun is very accommodating and does a great job with making sure everything is taken care of while providing the needed services to my car. He goes out of his way to make you feel like you’re his only customer

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Cars Nov 8, 2022

The experience was awesome from the time we drove up until we left. Dustin was absolutely great, he was friendly and very knowledgeable

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Cars Nov 8, 2022

Shon Adams was very knowledgeable and customer service friendly, I had many questions that he answered with great clarity. Shon informed and helped me through my whole process at the dealership with care.

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Cars Nov 8, 2022

Very professional and yet personal. Customer service rep took time to explain everything that needed to be done to my vehicle.

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Cars Nov 8, 2022

Service is always quick, precise and handled with care. Shon also, made sure to listen and investigate the concerns I was having.

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Cars Nov 7, 2022

Everyone was very professional. There was an incident with my vehicle the service representative was very professional and everything was handled very well.

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Cars Nov 7, 2022

My experience was great. My appointment was on time and the Infinity Staff was professional. I will recommend others to Modern

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Cars Nov 6, 2022

I had an emergency, punctured tire, when I got to the dealership. I had no appointment, but was able to be serviced immediately, tire replaced, car cleaned up and home within about two hours! Fantastic, courteous and professional service!

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Cars Nov 5, 2022

I cannot say enough about Shon Adams. He is the sole reason I do not have my 2010 SUV serviced anywhere else. His kindness and compassion for people is certainly rare these days. I also love the shuttle driver, but I can never remember his name. He, too, is a kind and gentle soul. I love sharing dog stories with him as he takes me home.

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Cars Nov 5, 2022

Quick and easy from setting up appt. To having the service done. Very professional and efficient. I would definitely return for services as well as recommend them to others.

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Cars Nov 4, 2022

All of the services I requested were done throughly and on-time. A complementary car cleaning and detail was also done.

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Cars Nov 2, 2022

It was great working with Dustin…He was there every step of the way and went over and beyond for me..

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Cars Nov 2, 2022

Not giving up on me when I thought it was impossible for me to get the vehicle I really wanted.

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Cars Oct 31, 2022

Shon always helps me decide what services I needs and the technicians keep my car working like new. Shon is the only reason I come and will continue to come to service department.

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Cars Oct 30, 2022

Knowledgable of vehicle system, very easy to communicate with, and timely manor execution of this sale, and trade in of the vehicle.

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Cars Oct 29, 2022

Easy to schedule an appointment, quick same-day service. The service technicians are great with explanations of needed service requirements. Shon understands the vehicles to explain what is being done as part of the service and recommendations if applicable.

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Cars Oct 28, 2022

It was a pleasure to work with Austin Gray. This was the first time he was my service advisor and he was very courteous, professional, and kept me informed of the needed repairs and the price of them.

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Cars Oct 28, 2022

Austin was extremely professional, friendly and helpful. He kept me updated and made sure I was comfortable during my wait.

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Cars Oct 28, 2022

I bought my car from this dealership and have had it serviced her three times, the service has always been excellent, the employees have always been efficient, kind and courteous, they seem to really care that I’m taking good care of and when a problem arises they try there best to fix it

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Cars Oct 27, 2022

Austin and Matt and Mr Hall took care of me in a tight situation. They went above and beyond in all areas of customer service. My next car will be from Modern.

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Cars Oct 26, 2022

Professional staff that answered all questions. Did not try to push us to do suggested work. Facility is always clean

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Cars Oct 25, 2022

Friendly, efficient, professional staff and comfortable place to wait. Updates on progress and list of needed areas of pending services. Explanation of urgency also given for these services.

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Cars Oct 24, 2022

no issues, fast service and no real delays. Price off service was acceptable. Waiting area was comfortable and snacks were available.

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Cars Oct 21, 2022

Shon and Dustin thoroughly explained the details and status of my vehicle and answered any questions I had. Their team did a superb job on washing my vehicle as well. I’m quite pleased.

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Cars Oct 18, 2022

Very professional, efficient and vehicle was returned in a timely mannered. It was throughly cleaned as well. Looking forward to continue servicing my car at this location.

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Cars Oct 15, 2022

No one hassled me or pressured me and the buying process didn't take as long as previous experiences i've had

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Cars Oct 13, 2022

Courteous, helpful and friendly staff. I didn’t feel that I was being pressured into anything. Austin Gray was excellent and I’d like to commend him for his professional and understanding service.

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Cars Oct 11, 2022

I was provided with quick friendly service. The staff was very knowledgeable about my service plan. Thank you very much.

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Cars Oct 10, 2022

Fast and easy. I like to pull up and "My person" is right there waiting for me. They kept me up on my repairs and they have the best customer service.

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Cars Oct 10, 2022

Great customer service ,great quality work ,have you in and out on time ,also keeps your car or truck running with great performance

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Cars Oct 10, 2022

The graciousness and professional manner of the gentleman who coordinated my service. He was very well spoken as well. I was very impressed

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Cars Oct 9, 2022

My Service advisor is very detailed oriented he kept me updated throughout my service very nice young man he created a great customer experience

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Cars Oct 8, 2022

Customer service has been great! My service team lead by Shon has kept me updated on all aspects of my vehicle maintenance which I greatly appreciate.

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Cars Oct 7, 2022

The process was quick and easy. Also, I wasn’t upset with the pricing. Definitely get your car serviced at the dealership.

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Cars Oct 7, 2022

Matt and Shon in service are absolutely outstanding. They are always welcome mean, professional… Every time I go there it’s like visiting friends.

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Cars Oct 6, 2022

Warren is very professional and knows how to follow up. Which to me is the most important part of the sale.

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Cars Oct 5, 2022

Warren and Jordan were very professional and helpful. Overall a very good experience. Would highly recommend Modern INFINITI of Greensboro.

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Cars Oct 4, 2022

My QX60 needed to go in for a routine maintenance service. I called Shon Adams of the service department, whom I have been dealing with for years, to set up an appointment that was convenient for myself. Shon is always very friendly and provides me with options for appointments based on my availability. I usually have little to no wait time to be taken care of when I arrive at my appointment. Shon sets up transportation to and from my job while my car is being worked on, which is a great service that Modern Infinity provides to it's ...

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Cars Oct 4, 2022

Service Department does quality work and the reps are very knowledgable and friendly. They have Excellent customer service. I highly recommend this dealership to family and friends.

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Cars Oct 3, 2022

I loved how super easy the process was and that they even brought the new vehicle to me at my job!

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Cars Oct 1, 2022

Very informative, I learn something each time I get a service. Employees there are very friendly. Thanks for a Very good environment.

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Cars Sep 30, 2022

Fast, so far, the work appears to be done well. Customer service was very personalized and communicated quickly. Overall, very happy with the staff and service.

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Cars Sep 29, 2022

Service department staff is-awesome!!! Thank you Modern keep doing what you are doing. Sean and Austin are great. Thank you very much.

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Cars Sep 29, 2022

My experience was really wonderful. I came in your dealership to have my stereo system checked out and I ended up purchasing a pre-owned vehicle, all because of the way I was dealt with in a very professional manner of Jordan, Jimmy and Anthony! They were just so wonderful to me! Many thanks guys for treating me like royalty at tue same time being professional sales personnel!

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Cars Sep 28, 2022

Anthony Parker was very knowledgeable and personable! Great car buying experience! The entire was quick and easy. Highly recommend this dealership.

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Cars Sep 26, 2022

Overall the customer service and emails were great. Shon did a great job keeping me informed. He was very polite and did spend time explaining any concerns and repairs.

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Cars Sep 25, 2022

I mentioned that I arrived early to set up for a Zoom call and someone offered me an unused office to work from. Shon, my service consultant, took the time out to explain everything as well as answer all of my questions. When I expressed concerns, Shon kindly and patiently took the time to show me those features on my car, so that I could be better understand. It isn't the cheapest place, but I am willing to pay for good workmanship and customer service.

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Cars Sep 23, 2022

Service was quick and easy. Dropped off my car ahead of schedule, they completed my repairs early and got me out in no time.

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Cars Sep 23, 2022

We have two Infinitis and we appreciate the no hassle, friendly, caring service reps. Thank you for the service you provide. See you next time.

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Cars Sep 22, 2022

Maintenance staff were courteous and professional. Gave me plenty of feedback on my vehicles current and upcoming maintenance requirements and needs.

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Cars Sep 21, 2022

Service advisor Shon is very easy to work with. He is always very pleasant and does a great job at keeping me informed of how the service process is going.

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Cars Sep 21, 2022

Dustin was very knowledgeable and walked me through all the processes along the way. He reached out to me when they got a resolution and asked where I wanted him to do.

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Cars Sep 20, 2022

I think what impressed both me and my husband was how quick everyone was to help us - and to help clarify anything we questioned in a kind manner and very detailed.

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Cars Sep 19, 2022

Shon, Svc consultant was able to accommodate svc needs at time requested. On short notice was able to get required svc done.

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Cars Sep 16, 2022

The associate kept us informed and it was great having the cars cleaned while we were there. There was a nice area to sit as well.

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Cars Sep 13, 2022

Great experience Shon is a top tier advisor! Would highly recommend him and modern INFINITI for service needs. My vehicles will continue to go to this wonderful establishment.

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Cars Sep 13, 2022

Appreciate Dustin and the other service writers. They alway take care of me. Appreciate the car wash. We’d just gotten back from the beach.

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Cars Sep 12, 2022

Great staff, very professional and friendly! Nice waiting area. Shop takes care of any needs i have and discuss anything that is needed when serving. ❤

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Cars Sep 11, 2022

Our agent Shon was extremely helpful and kept us up to date on what to expect and delivered our vehicle ahead of schedule.

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Cars Sep 8, 2022

My service agent, Shon Adams, was and always is the epidemy of excellence. He definitely has displays a caring nature for his clients and makes you feel valued. The option of utilizing the valet service, definitely added value for me as a customer. You all go above and beyond in my opinion.

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Cars Sep 7, 2022

Great service from the service department on a busy holiday weekend. My service rep, Austin was personable and professional. I would definitely recommend.

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Cars Sep 4, 2022

The service department at Modern INFINITI of Greensboro is professional and great to work with. The dealership waiting room is comfortable and clean.

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Cars Sep 2, 2022

We bought our first CPO 2006 INFINITI G35. We decided to get a 2019 Q70L because we were so impresses with the durability of my first INFINITI. We love INFINITI products so much we bought the new 2022 QX80. Service has always been top notch. We are customers for life.

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Cars Sep 2, 2022

Phenomenal service! Everything was great and completed in a timely manner. Shon is great and knowledgeable. I only take my car.

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Cars Sep 2, 2022

Welcome feeling and suggestions of the Service Advisor based on my comments. People at all levels of interaction make the customer feel welcome

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Cars Sep 1, 2022

My concerns are always met with care. They explain everything and give me a break down of what I need to get done to keep my vehicle running.

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Cars Aug 31, 2022

Easy in and out. Pleasant advisor to work with— Austin. Kept up to date on progress. Work was a little pricey. Typing so there are 20 words.

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Cars Aug 30, 2022

The employees were very courteous and helpful. They gave me an estimate of my repair expenses and offered me shuttle service while the repair was being completed.

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Cars Aug 29, 2022

The valet service was awesome! However, the labor charges were awfully high ($900) compared to cost of the parts ($300)

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Cars Aug 28, 2022

Very nice and informative! They were very easy to work with!! I would recommend to family and friends and would but again in the future.

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Cars Aug 28, 2022

Jimmy was easy to work with and answered any and all questions we had without being pushy. We had a great experience!


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