Very friendly people. They took their time working with me to make sure all my questions were answered. Left their feeling like I made a friend.
Called to set up an appointment to check out a truck. Was accommodated for the same day. Upon walking into the faculty, we were greeted, and then directed over to KAI CUMMMINGS.. He came right over, introduced himself, not only to me, but my teenage sons as well. The truck was ready for us to look at right out front. He took us through the whole vehicle and answered our questions. We went for a test drive, sharing interesting conversations. We came back into the facility, where he quickly had our paperwork put together for us to purchase the truck ...
Team was very responsive and helpful. Kept me informed and updated on repair and maintenance process. Offered shuttle service which was needed during this visit.
Shon Adams very knowledgeable and polite great customer service!! Especially after bad experience with different employee prior wish I could’ve dealt with him first made my experience way better than before
Shon is great and the facilities are spotless. Car was clean when I got it back. Thank you for your help
The service was accommodating, courteous, and timely. The servicemen were pleasant, informative, and courteous. Wait area was clean and hygienic.
It was fast and and well done. Dustin is great. He is always courteous and very knowledgeable. The facility is always clean and comfortable.
Shaun is a great advisor very knowledgeable and he makes the experience very comfortable. He addressed my concerns and had everything taken care of.
The service was quick. Everyone that I came in contact with was nice and helpful. The facility was clean. Will be returning
Austin was very knowledgeable and pleasant with explaining the service needed for my vehicle and future services. Thank you very much.
Staff was friendly and they kept me in the loop when it came to the status of my car being ready.
Whenever I visit Modern INFINITI, I always receive excellent service. The service reps, techs, and sales team are great at this location.
Shon is a very kind and professional young manager. Thank you for your service. I would be happy to recommend to my friends
Pleasantly informative. Shon Adams arranged the oil change service; I'm pleased with the work. Show always takes care of my auto service needs.
I had a very pleasant and professional experience when I dropped my car off for the scheduled service. All of the required service was completed on-time.
Expert customer service. They really made me feel like a welcomed customer!! The advanced communication was like mo other car care facility!
Austin was courteous and thorough in his service. The waiting area was crystal clean and comfortable. The cost of the repair was in line with my expectations.
Dustin was very professional. Waiting area and premises were clean and comfortable. Wait time for vehicle maintenance was as estimated.
The service I received was organized and efficient. Austin was responsive, pleasant, and professional throughout the process. I would definitely recommend to others.
I was treated very pleasantly. Service advisor was very friendly and professional. The time for oil change was done on promised time.
Fast and informative. Dustin is great! I also appreciated having a clean vehicle afterwards. Thank you much. Now I’m adding words for your minimum character requirement.
Shon was terrific! Great communication and work behind the scenes to ensure our INFINITI warranty was honored. I can't thank him enough! BTW, the maintenance team did an OUTSTANDING job on my car and the car wash team deserves a bonus!!!
Always a great experience with Shon quick efficient and knowledgeable asked for a specific time to be met and made sure that he met it and exceeded expectation!
Great Customer Service. The Sales Rep was very friendly and never came across as pushy. Good Experience would definitely recommend to other buyers.
Austin provided excellent customer service and made arrangements for my follow up service. I will return for my services. Thank you
Very professional and explained everything well. Great service! Prompt and very efficient. The waiting area was very nice. Great experience having my car serviced!
The courteous attention from Austin Gray was great. The prompt completion of the car repairs made this easy. They were very detailed regarding services offered and upcoming needed services.
The experience was quick, efficient, effective and just overall stress free. The Service Manager Shon Adams, took the best of care of me and vehicle. I brought my car in, it was serviced, and checked from top to bottom. The work that I needed done was thoroughly explained to me and I was given suggested timeline when to get it done, and how much it would cost. (I prefer when the service team is straightforward with me so that I know what I am faced with!) I knew I was at the right dealership when I heard a man in ...
My service experience was excellent. I waited at the dealership and was pleasantly surprised that all work was completed much earlier than I had expected.
Kai and Jordan were phenomenal!! They made purchase so easy and we’re so great to deal with and extremely professional!
They were very courteous and helpful. I got turned around on my way and they were so helpful in giving me directions and making me feel comfortable about being late. So understanding. Do an excellent job servicing and explaining!
Easy service set up, very professional staff. The ability to get in and out was good, a little slow on the checkout.
Shom, our service representative was friendly, kind and knowledgeable. He took time to explain everything to us; and was kind enough to advice on what he thought was the best way to go in repairs for my car. I was very pleased with him and will return for all work on my car in the future..
Shon is always customer friendly and knowledgeable of what my issues and/or concerns are. He goes above and beyond to ensure that my customer needs are met.
Service advisors are always friendly and willing to listen to your concerns. The service is performed in a timely manner and your car is returned to you clean and ready to go. Great experience!
Professionalism and fast service. Car was done an hour before expected. Car was returned very clean and staff explained what needs to be done in order to keep the car running safe.
The staff was very attentive and helpful. The price of repairs were reasonable and they took special care of my INFINITI my cleaning it which was a very nice thing to do.
Had a great experience being able to test drive the car alone and had great conversation while working through paperwork.
Knowledge of my car and a price I could afford Prompt and professional repairs my repairs were discussed prior to the repairs and then accomplished as described and on timr
Modern INFINITI of Greensboro provided excellent, personalized service; answering all of my questions and ensuring quick delivery and a true “no hassle” transaction.
The Finance Guy, Zack, was terrific. Knowledgable and efficient. Everyone was friendly and welcoming. Of course, the lounge is a comfortable place to wait.
Mat, Shon in service are outstanding. Dustin is also professional and welcoming. Your service people are simply that good. These people really are good.
Always helpful and good service . Been going to that dealership for over 13 years . Always helpful and respectful would recommend to friends . Appreciate the free car wash
Sean provided great customer service he kept me updated the process of getting my car serviced once my car was completed he explained to me future services required
Everyone went above and beyond in assisting me. All of my concerns were addressed, and I felt appreciated as a customer.
The salespeople, Jordan and Thomas were great to work with. I had timing issues as I live about 1.5 hours away from their dealership. They were willing to keep me informed throughout the buying process. They also arranged for my truck to be delivered to my front door at no charge. I would recommend working with them.
Shon Adams is the best. Very good at listening and then taking action. Your service technicians are very knowledgeable about Infiniti’s.
It was really exciting to find out you had received the vehicle I was looking for the day before. It is an absolute pleasure to drive.
The guy that helped me was very professional and resourceful on the upkeep of my vehicle. I would recommend dealerships to friends and family.
From the manager to sales to finance everyone was super friendly, informative and helpful. Quick and Easy from start to finish.
Aaron and Jimmy did everything they can to help me find exactly what I wanted. They had a great selection of vehicles actually on the premises. I went to several other car kits that day and it seemed that nobody actually gets the vehicles in without you just preordering and I want to see it in person before committing.
Everyone was so down to earth. Felt very comfortable with the sale. Everything was extremely easy. The salesman explained everything we needed to know. Would definitely recommend Modern INFINITI!
Customer Service was excellent. Need to work on service wait times. Cleanly facility and friendly staff, willing to help with all your service needs.
I brought my QX60 in for service. I was able to drive right in without making an appointment. My service advisor Allston kept me informed of the progress every step of the way. He was very informative, professional and pleasant to work with.
Appointment times are kept, so no much waiting before they start on your vehicle. Service is professional. Space is clean.
Professional service, attentive, knowledgeable The gentleman took care of me right away, and explained everything in a thorough manner. Facilities were very clean and staff was friendly.
Tom, and the entire modern staff were extremely helpful. I highly recommend this dealership. Simple painless buying experience. If you’re in need of a vehicle give this dealership a shot.
The exceptional service and knowledge of my Service Manager is greatly appreciated. The waiting area is very clean and accommodating.
Shaun is always very nice and accommodating. He always goes out of his way to be sure all is satisfactory with the service and has a very relaxed and inviting personality. I have been taking my car the Modern INFINITI for years and I also purchased my car there. My experiences have always been very good!
Outstanding experience! This is the most personable and professional car buying experience that I've ever had. Jordan is authentic and personable and makes the car buying process feel that it is being done among friends. You enjoy doing business with people you like so we would definitely come back. Tom was our sales person. Again very authentic, likable and knowledgable.
The prompt greeting from the technician. The discussion about my car service needs. The call back to explain additional service recommendations.
Service advisor was very prompt, friendly and knowledgeable. Work was completed quickly. Customer lounge was clean and receptive. Job well done
Very professional, no pressure, and speedy closure!!! Entire process was pleasant! Sales person and General Manager were very accommodating. Highly recommend this dealership!
Friendly and excellent customer service! The service department is very knowledgeable and helps you maintain the life of your vehicle. Modern INFINITI is the reason why I stick with the INFINITI brand.
Everyone at Modern INFINITI has been great. They have been very understanding of the fact that my custom ordered 2022 qx-60 still hadn’t arrived after over a year due to no fault of their own and helped me get into a 2023 QX-60 that they had available on the lot. Offered and explained their extended warranty but weren’t pushy about it at all. Great experience!
Good service per Mr. Guy Gray and his attention hopefully next time I bring my car to a service I will try to reach him.
Shon Adams is terrific! Very helpful and knowledgeable. He is always polite. He is an added value to the service department
Customer Service representatives were so professional, sweet and engaging. I would highly recommend to anyone in the area. Beautiful facility which was run like a fine oiled machine.
Great service department and waiting area. Austin was my service advisor and he was great to work with. Austin kept me informed on my car and also future services that would be needed at my next oil change.
Quick courteous and at the agreed upon price! I appreciate the people that I met. Look forward to the future.
My salesperson Andre and the entire INFINITI team was amazing! They went above and beyond to assist me throughout the process. Thank You !
Shon always very attentive and professional. I appreciate the communication and consideration in providing loaner when service was taking longer.
The service department took care of me and answered any questions I may had have. They made sure to inspect my vehicle for anything that look suspicious.
I was very pleased with the service and the quality of work on my car. All work was completed as agreed
Everything was done correctly, and even cleaned my car inside and out! I feel that the job is well done when it was returned to me.
An extreme effort by Duane (technician) and Shon (service advisor) No offers at this timeto resolve my vehicle opportunity. Will await and see if problem returns.
Friendly and knowledgeable staff. The waiting area is comfortable and clean. And, coffee is great! I felt like I am home. Thank you!
Service Manager is personable and seems to care. It makes the process to get service for both vehicles seamless as possible. Thank you.
Customer service provided by Austin was impeccable. Keep up the great job! Will recommend you to friends and family. Excellent experience!
the communication and professionalism was excellent and providing the necessary updates to my vehicle. This was my first experience at modern INFINITI and I was very pleased with the service
Shaun is always helpful and respectful of my time. Wait time is not bad for the services I come in for.
Quick help in the beginning to get my car straight to the shop for service. 4 new tires, wheel alignment, differential fluid replacement, and complimentary car wash took 3 1/2 hours, which felt very efficient as the service consultants consistently updated me throughout the process.
The service of Dustin very helpful excellent customer service very knowledgeable of the questions that was presented to him. Would love to have Dustin each time I visit
Feels like family ! They always make sure I'm satisfied when I leave. Nothing like great customer service from service to sales just awesome.
Shon Adams was very professional and pleasant in my interaction with him during an unscheduled visit to fix a problem with the window in my 2022 QX60. I was greeted with a smile and my vehicle was repaired in under 15 minutes by your service professionals. Great job!
The courtesy, they got us in and out in less than hour, one of the fastest car buying experiences I have had.
Shon is always helpful and very professional! The service was quick and accurate. They never add on unnecessary repairs or costs.
Service rep was extremely helpful from start to finish. Courtesy ride back to my office saved me a lot of time.
I appreciate the technician being thorough and identifying the problem with my vehicle, and their willingness to properly diagnose the problem instead of dismissing my concerns.
Friendliness and willing to assisr. Overall atmosphere. Customer service is outstanding. Complete and full explanation on whatever is needed after technician has examined vehicle.
Great service and communication. The explanation of services needed on the vehicle was detailed and explained perfectly. Thank you Dustin for all that you do and will continue to do for me and other customers.
Service advisor keeps you up to date on the status of the repair. Explained in detail what needed to be done and made sure car was delivered in good order.
Pros: -Complimentary transportation from/to the dealership -Complimentary Car wash -Coupons helped reduce the cost -Willingness to schedule repairs across multiple non-contiguous days -Courteous employees (Dustin, Shon)
Excellent Customer Service. Shon kept me informed during the servicing of my vehicle and they washed my car. Nice clean facility.
Great experience, they even provided me with a courtesy ride to get lunch. But most importantly they did excellent repair work on my vehicle.
Excellent Service Department, polite employees, clean facility, knowledgeable, canteen services, constant follow-up while waiting, reading material while waiting and tv
The extra mile to address my technology issue prior to me having to schedule a service appointment. Customer service exemplary!
The service guy was great. He was very friendly and accomodating. We discussed all sorts of things and he was knowlegeable about the product.
Service is Excellent. Extremely professional staff. Well mannered. Staff in services attends to all needs, including unexpected situations. Would recommend for any infinity driver to travel to this location for well worth it service and accommodations.
The agents were extremely helpful, explained everything thoroughly and made my experience very easy - no issues. I told my sister that I could tell that they will keep my car in top condition and I'm so glad that I bought an INFINITI. ❤️