Customer Testimonials
Helpful and informative staff. Great expertise of the maintenance folks, had my car diagnosed the same day. Dealt with them over the phone, and they were very responsive.
Katherine…she always makes my experience 150%. And providing a loaner while my car is being repaired is a lifesaver. This most recent experience a loaner was delivered to me-that was fantastic!
All the service staff are very knowledgeable and accommodating; eager to help. Quality service but what I miss most is the unavailability of loaner vehicles as it used to be in the past. That issue gets increasingly worse.
Katherine was amazing and kept me informed of all of the changes that occurred. She was very efficient and displayed Amazing customer service.
Easy process to schedule an appointment was easy. All of the staff that dealt with were very friendly. The team was not pushy about add on service items.
The ease of the appointment. When I arrived for my appointment, I was met and the service began! Katherine kept me updated of the progress of my service which was appreciated. I would definitely get my car serviced again at Modern INFINITI.
My service advisor - Shon Adams - is absolutely amazing each and every time. I cannot say enough about his professionalism, courtesy, and kindness.
Customer service was excellent from advisor to the technician guys! Great timely matter , I didn’t have to wait a long time and the parts were already there
Have always had Katherine Jones provide prompt, courteous and professional service. Was particularly grateful that a major repair need was under warranty and received professional and good service in having this need taken care of.
Wish you still have the loaner. But I understand. Hope that will continue again after the impact. But other than that everything else is excellent.
Simple process, friendly staff. Extremely responsive to phone, text and emails. Kept me up to date on the purchase. From start to finish they did a great job.
Ability to be serviced quickly without any issues was appreciated. The service manager, Ricky, was extremely accommodating. Will return for service when needed.
Customer service representative answered my questions in a professional manner. The representative also explained what service was done on my car.
Modern INFINITI has always provided excellent service; I once owned an INFINITI years ago used Modern INFINITI for service. After trading my Volkswagen CC to a INFINITI QX30, I plan to once again use this dealership for service. Shon provided excellent communication once I arrived to advise me on certain things about the car that I had no knowledge and keep me abreast of diagnostic outcome while waiting. So thanks to Shon and John for getting me in and out quickly.
We were greeted so nicely and offered us wonderful hot beverages and even washed my car. We loved the service and the friendly staff.
Tom Keating was the salesperson I worked with and David, the Finance Director were awesome! They worked with me and kept me abreast of new updates as they were available from the bank. They did an outstanding job! I would definitely recommend Modern INFINITI!
Great customer service and friendly staff always willing to accommodate my needs! I also like the car wash every time I get my oil changed.
Friendly people and good communication. Willing to answer questions and research the information needed. Nice facilities for waiting, if necessary
Shon is outstanding and so is Ricky the Service Manager. I enjoy seeing them. Both are friendly, professional and go that extra mile to help. This is appreciated.
Just good professional service. Everything was perfect, ontime and very clean. Good job. Have used this dealer since i bought the car and have had no issues and would use them everytime
Salesman and Finance Managers were very friendly, helpful and cooperative. They worked with us in every way and we purchased the car if our dreams in a very timely manner.
Good service. Responsive. Quick turnaround. Repairs were done on time and the detail on my vehicle was great. Recommend to everyone.
The service was excellent from the intake process with Shon Adams through the completed service. He provided informative discussion and update, was personable and knowledgeable in the process. I was pleased with the end result, a repaired and clean car.
Found issue and didn't try to sell me new parts when they weren't needed. Got me in and out on a weekend quickly.
Everything, the whole experience was great. Service didn’t take long. The coffee and water was great. I like that everybody was on the same page if customer service which I loved. It makes a difference when you feel like your time not wasted.
I've always felt welcome and respect. Friendly and professional services at Modern INFINITI of Greensboro. Thank you!
Shon made the process quick and easy. He was friendly and courteous. He respected my time and was able to offer payment options for the repairs I needed on my vehicle.
Great customer service and Dustin went above and beyond to get my vehicle fixed. I would highly recommend this dealership!!
The staff is always friendly and helpful. They explain problems before completing work and always have car back when expected
Very informative and communication is perfect. The staff is always very polite and I always get amazing service. Would recommend my friends and family.
The diagnosis and repair was delayed for a few days but they provided a loaner car so that i wasn't inconvenienced.
Mr. Adams was very knowledgeable of his job and very helpful. There were some issues in the parts department with the wrong part being ordered, but Mr. Adams corrected it swiftly.
The wait wasn’t too long and my car was washed. I was able to wait outside as it was a nice day, with Covid-19 I prefer being outdoors.
Always be able to make an appointment within 24 hours online or by phone call. Always serve in a fast and timely manner! Recommended.
The people in the service were friendly and communicated effectively and ensured that I was satisfied with the outcome of my service.
Modern Infinity in Greensboro has a great service team, especially Shon Adams. He has been working with me for about two years.
Dustin let me know how long it would take and the service is terrific. The waiting area is comfortable and it is a pleasure to take my car for service - something I used to dread.
Always a personal experience best service lane in town very time I arrived I feel like I work there myself it’s always a smooth, easy and enjoyable process meeting with Shon or the rest of the advisors!
Professional service personnel and quality repair service. Excellent faciality for the customer and prompt estimate of pickup time. There is also a shuttle available for customer use as well.
Friendly and timely service. Cost was more than I was expecting though. Dustin was easy to work with and Shon is always great.
Prompt and professional service. Everyone is so friendly and sincerely want to make your experience a good one. We have been very pleased.
The politeness and professionalism of my service provided by the young man who returned my car from the car wash was excellent.
Shon has great customer service skills. Communicates well and very knowledgeable. He explained my service agreement in detail and explained the process.
Bradford Harrell was outstanding in every way. We both enjoyed the experience and are very happy with the car that he selected for us.
Wonderful! Shon Adams always takes great care of us! Always fits us in and makes sure we leave happy! Oh and we enjoy the coffee too!
Friendly, attentive, and courteous customer service. Kathy (in the service department) was very nice and she answered all of my questions. The facility was clean and welcoming.
The staff took the time to take care of an car emergency at the last moment. They listen and took care of my needs with a smile. I can’t thank them enough
Clean safe environment. Professional consultation and professional services, thank you Sean. I live in Virginia I drive to North Carolina for service it is well worth it thank Modern Infinity.
All staff willing to help in a friendly manner. waiting area clean , roomy . exception was met. and presentable with an appropriate refreshments.
The customer service was amazing. The Service Team was informative and helpful in locating a loaner and providing shuttle service. Going to the mechanic is never easy but this process was as easy as I could ask for.
I had the best experience ever!! Aaron and Bradford were wonderful!! They went above and beyond to help me with the purchase of my new Infinity.
The prompt greeting upon arrival and the consistent updates during the completion of services. The service managers worked together to ensure satisfactory service.
I liked the fact that I called one day before the basic warranty ended and they didn't give me a hard time or put me off. I was very appreciative of that!
shun, @ customer service was super. attention, was very sharp. i was very happy with my service with the provider. i think this was, has great has it gets.
I pleased that I had the chance to drop my son’s car off for repairs in a last minute situation…
Pleasant and knowledgeable/informed service reps. It is the only place that I would take my car for repairs and service. The employees are very helpful and listens keenly to customers' concerns
free car wash , timely service, offers loaner - overall friendly staff. I always take my car to the dealer as i don't trust third parties with my car.
Service was completed timely. Concern for issues were addressed and car was washed. After service, the issue found by me was addressed and fixed before I left the lot.
Very personalable staff! They have excellent service and customer service, friendly staff and nice waiting area! This is my second vehicle and it has been a good purchase!
Customer Service NEVER disappoints. It is ALWAYS top notch! Every customer service rep is well-trained and desirous of your satisfaction.
I liked the friendship presented by the employees Auto was serviced in a timely manner, and was Detailed, I felt as though I was driving a new car home
Friendly knowledgeable and efficient. Explains very well. Have been coming here for four years. Service department is amazing. Definitely a fan.
Excellent service. Very nice service reps. Clean and comfortable waiting area.would recommend this dealership for service any time. Work completed efficiently.
Addressed all my concerns and was able to be scheduled quickly .Dustin was great and the nice fellow who is always there late was so wonderfully helpful as always
The staff is always very pleasant and kept me up to speed on the progress of my vehicle service. Very attentive and answered all of my questions.
Thomas, David and Jordan were great. I highly recommend buying from them. All extremely knowledgeable and easy to work with.
Fast and friendly service. I came in looking at one vehicle and changed my mind. They were so helpful and gave us a great deal on our trade in.
My concerns in regards to my car was heard and they were promptly and professionally addressed. When the importance of being at a specific place at a specific time was expressed, I was given a courtesy vehicle to ensure that my day proceeded smoothly. I really appreciated that
Good service with no delays. The work was done while I waited. Clean facility with waiting room close to the service area.
Your service agent, Katherine Jones. She knew her info really well and rushed me in and out of your location quickly and efficiently.
Shon is awesome....He has been my service tech for the past 4 years. He keeps my car running smoothly. Only recommends what I need and works with my budget. I trust his opinion and suggestions because I know he is always going to be honest.
My representative Shon Adams is always a pleasure to work with. He has always ensured my vehicle is serviced in a timely manor.
They keep you informed as to the status of your service if it is delayed. Friendly staff and a nice area for waiting.
Fast. Easy. Gave me more for my trade in than all other dealerships, even a big named nationwide one. Process was easy, and I was rolling in my new car in about a hour.
Nice waiting room and my service adviser was very pleasant and thorough. Was pleasantly surprised that my inspection was no extra charge!
Katherine in the service department is wonderful to work with. She is very informative and a joy to talk to. Katherine kept me informed on the work being done on my car. At the end she reviewed all the repairs that were done and then she pulled my car up for me. Excellent service advisor!
I liked the great service I received, the service was prompt and fast. They really, really did a great job.
Everyone associated with my car’s inspection were professional and accommodating. I was able to get a loaner car which was very helpful.
Very professional and speedy. My appointment was at 8:15 AM on a Saturday and I was there only about 30- 45 minutes.
Professionalism. Knowledge of service technicians (both the mechanic and service advisor) The ability of mechanic to quickly diagnose my issue and the communication. The use of a loaner and the wash service. I continuously come back to INFINITI for service needs. Oh and their desire to always go above & beyond when they can.
The staff is always so friendly and helpful; especially Katherine. The facility is always nice and clean. After service is completed, I always receive my car back nice and clean.
Professional, friendly, accommodating staff. I have purchased 3 vehicles with Modern INFINITI and would definitely go back!!! Great service! Love my INFINITI QX50!
Catherine was great at keeping us informed and getting us set up with loaner. I have used this dealership for more than 10 years for buying and service.
The people are very nice and seems honest about my vehicle maintenance and service recommendation. It is easy to setup appointments and you are cared for once you arrive. I have been going there for over 2 years and so far so good.
Great experience ! Anthony Parker was very professional very kind and Helpful. Answered our Questions. We were very pleased and would highly recommend Anthony Parker to all! We really enjoyed meeting him .our whole Experience was great!
Good deal, honesty, responsive, knowledgeable. I just wished I lived closer to you. I live in Raleigh. Very impressed with your team
My car was 1 week old and it had a bad alternator. Shon was amazing and he and the tech who replaced the alternator stayed late on a Saturday so that I could get home (I live in Alexandria, VA). Shon was so calm and helpful. He got the job done and if I could bring my car to any service INFINITI dealer, I would see him. Unfortunately, I don’t live in Greensboro. The team there is top notch.
I'm treated more like a friend or a valued customer. This has been the same experience over and over, they do not disappoint regardless of which service representative that helps me. .
Friendly, down to earth salesmen! Thomas Keating is awesome! He waa knowledgeable of the vehicles and gave us the best deal possible!
Service team were great. I have been coming there for a hour year now I like coming there. The only take away is, the service fee which I think is a little expensive.
Katherine Jones was very courteous and helpful when I told her the issues I was having when I brought my car in for service.
Made sure we were completely comfortable with the sale before we drove off the lot. Sales people were fantastic and would definitely buy from there again
All service required was accomplished and on time. The post service briefing was well done and left nothing to concern about.
Service tech was very friendly. Tires were needed and were not in stock. She immediately arraigned for me to get a loaner car
Prompt attention, clean environment, safe waiting area. Work done as requested. Car wash staff could dry vehicle little better after putting in the effort to wash the vehicle, shame to have water spray as soon as you take off.
Fast service and great freindly staff! Kimberly is awesome! Car was also cleaned after the service which is a plus! I would definetly be back.
Buying my car was as quick and painless as possible and the care since then has been professional and top-notch.
I was informed throughout my process he gave me updates on my vehicle he checked on my battery warranty since I was having a trouble with it
Jonathan reached out to me every step of the way to let me know what was going on with my vehicle.
Katherine Jones is a great service rep. and everything went great! She deserves a raise and I hope your other rep. are as good.
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