Customer Testimonials
Dedicated friendly sales team worked together to see that my needs and I automobile were fulfilled. They even stayed after hours to help me. I am very impressed with their knowledge and understanding of my situation and also their willingness to accommodate me. I could not have asked for better service anywhere!
Friendly and efficient staff to greet you on arrival. Clean environment to wait for my service to be completed. Frequent updates on the progress of the work and water and coffee for customers as you wait.
Dustin always is the best help. Makes me feel comfortable and at home. Specialist are definitely top notch and trustworthy
As usual my experience was excellent. All the service consultants are great to work. I normally work with Katherine Jones and she is a pleasure to work with. Very friendly and knowledgeable about my vehicle.
Went in for an oil change and tire rotation. Drank one cup of complimentary Starbucks coffee and my car was ready. I skipped the complimentary car wash as I had washed it the day before. Great service.
Service provices competent and complete service. Service representative stays on top of the process and keeps me informed as I need it! Please keep up the good work!
Shon takes good care of his customers! I find using the service department at Modern INFINITI to be hassle-free. They are the best!
Kept me apprised of all issues I brought my vehicle in for and checkout process was seamless. Modern Infiniti’s service department is the gold standard.
Dealing with Katherine Jones was a delight. she gracefully facilated the repairs on windshield and calibration ay Infinity! she is the best!
Katheryn and the service team always take great care of our car and us. Needing to get your car worked on is not the greatest thing but working with the Modern service crew makes it a whole lot easier. I always trust what they tell me and feel confident that the work will be done right.
Work got done is a good time, clean facilities. I the service person was courteous and delivered what he promised.
The car buying experience was the quickest and most transparent I have experienced. The staff and management team were friendly and accommodating.
I always appreciate the friendliness and helpful spirit of the service team! I don't usually meet anyone who actually does the work on my car, but I am always pleased with their efforts and results!
It is all about service in their Service Department. Shon, Matt and the other service reps are outstanding and I appreciate their professionalism.
Service department was great! I worked with Shon....professional, knowledgeable helpful and kind!!!! Thank you Shon! I've had other service employees that were not as attentive or concerned about providing a satisfied customer.
Was able to get an appt. Right away despite my lack of planning ahead for a service. They were great to accommodate and were very friendly. Very quick turn around for service.
Great customer service. Katherine listened to my concerns and was able to address them. The pick up and delivery was timely
I really enjoyed how kind and informative Shon was. He took the time to really explain the service and he answered all my questions. I didnt feel like he was trying to sell me things i didnt need, instead he was truly interested in making sure my vehicle got the repairs it needed. Overall, it was a great experience!
Best service advisor with knowledge and good attitude. Jon explained things in great details. I always feel the quality of service is the best among any brand of dealerships.
He was ready for me when I got there. Met me with a friendly smile and made sure my car was completely taken care of before I left.
Prompt service and friendly experience. Great customer service. I would definitely recommend service to a friend. The facility was also very professional in setting.
Catherine Jones helped me and she was fantastic! Gave me great advice and I’m looking forward to working with her again
Was updated as promised, service was done in a timely manner. Everything was explained very well and in detail. Shon is the best in the service department.
I appreciate that Infinity followed up on the recall and made the repairs. Transportation to work was provided and my repaired vehicle was returned clean.
Shon Adams was very courteous and professional. He explained everything in detail that the technician was going to do. This is the only place I bring my car for major work to be done.
Treated as I was the only customer there, which I wasn't. First class operation. Service writer was top notch. Will be returning. Even washed my car.
Great customer service and short wait times. I’ve never had a bad experience getting my car serviced at Modern INFINITI.
Fast efficient service. Comfortable waiting area, updates during the service. Professional and knowledgeable staff. Clean facility. Felt comfortable waiting for service, was an easy process.
Fast efficient and friendly no hassle service Trustworthy team of professionals I would definitely recommend this dealership to friends/family in the future
The personal interaction with service manager was the most beneficial aspect of my visit, it helped me decide the order and approach of repairs and services rendered.
Shon is very professional and good to work with. Duane, our service Tech is Excellent an always the good care of our vehicles.
Fast and courteous . Service was completed in an hour. Would recommend this to family and friends will return for service.
Shon was polite professional and friendly. The gentleman that drove me to and from work was also polite and accommodating.
Katherine was FANTASTIC! She handled everything with ease and professionalism. When I arrived, she greeted me by name, explained the process, and pointed out the options for the waiting area as I needed to work during the wait!
Easy process, great service and nice people. Good to have a driver so I could drop off my car. Thank you
Dustin was awesome. He kept me informed throughout the process and made me feel welcome at the establishment. Please recognize his abilities.
I was able to make my appointment online with the person that I like the most. My car was serviced just as I requested and returned to me clean.
Courteous and friendly staff, very helpful in the process of maintenance on the car. The service advisors remember and recognize you every time you arrive.
I am very please with the quality of service and appreciate the way that the service department take of the small details.
The service department is always professional and courteous. Matt and Shon are awesome to work with. Waiting area is comfortable and clean.
Great friendly and quick experience! Love the staff. Communicated what’s needed for my safety and not too long of a wait
The hospitality of people was great and they kept me posted every step of the way. I had gone in to have a hitch installed on my QX 60. They did a Professional job. The staff personality was great.
Excellent service-helpful and courteous staff. They diagnosed the problem, had the part ordered and had me there the next day to drop car off. They kept me up to date with phone calls and texts during the process.
Modern INFINITI has Friendly and courteous customer service. Their Service jobs and vehicle maintenance are done thoroughly accurately, and in a timely manner.
Great service, and professionalism. Service department representative very knowledgeable and helpful. He went the extra mile to review my extended warranty covered the repairs.
The process was smooth, friendly staff and knowledgeable salesman, sales manager, and finance manager. Modern INFINITI of Greensboro offers top notch service to ensure an exceptional car buying experience.
Shon is the best, always friendly and accommodating. I have been visiting this Greensboro Infinity for over 8 years and will continue.
I really enjoyed coming into a very clean environment. Shawn were my advisor whom were very professional and knowledgeable concerning my vehicle.
The service was stellar. I enjoy getting my car serviced here, these people are professionals and are knowledgeable about their customers and services.
Customer service was great. Made sure I was aware of upcoming maintenance and the cost for each repair. Also suggested payment options available.
Great service, clean waiting area and always professional. Katherine Jones is a great asset to Modern INFINITI. She takes care of her clients, checking frequently if you need anything and keeps you informed on the status of the service process. Always a pleasure working with KKatherine
Dustin was courteous and professional and the time I spent was very reasonable on Saturday. I had the driver window repaired (it stopped working correctly back in the winter so a part had to be ordered). The regular Pm service was performed and he explained what future service needs are expected.
Great place good people definitely stay a loyal customer keep up good work thank you
Friendly & informative service about my vehicle, I like the fact that the dealership/service print out details of repairs needed or work completed!
Shon was knowledgeable, professional, and went out of his way to collect all the information and get back with us when he promised. He offered options, gave honest answers, and was very personable.
Easy and quick drop off and pick up. The email detailing items that needed attention and price prior to work being performed.
The customer service is always good. Shon is very easy to work with & kind. He made room for me without an appointment. He was able to find the issue.
Timely service. Shop prepared and ready when I arrive. Service Manager "Shon", very professional. I appreciate the military discount as some places do not offer.
Very personal. Tom and Mr Parker were very friendly and catered to my needs. I felt that I could trust them.
Very good customer service. Service writer very knowledgeable about vehicle. Will definitely continue to use dealer for all service in the future.
Customer service agent was excellent and the service tech. They kept me informed from start to finish. I highly recommend this company.
Helpful staff. My whole experience was great from phone call to delivery. I was treated with courtesy and respect and made a great deal
I felt like my issue was important and the staff actually cared. Service was not prolonged and I was satisfied with the work done.
Very helpful and I enjoyed the experience. Service department was great to work with. I’ll definitely be back. Katherine was very good and helpful.
Professional and friendly. Clean and comfortable waiting area. The technician found the problem that I was not aware of. Thank you!
Katherine is the absolute best service rep! She is friendly, professional and she always looks out for my best interest!
Shon was extremely helpful and kind. He also showed me exactly what was wrong which was nice because I don’t know much about cars.
Dustin, the service rep, kept me informed all along the process and explained everything thoroughly. Service was fast and fast and efficient.
Know me by name and know my cars and all the service we have done on them. Usually try and discount when possible.
SHON ADAMS - hands down wonderful. Great personality, professionalism, communication skills, and very very knowledgeable. Give him a raise because he more than deserves it.
Friendliness of staff cleanliness of the entire facility and the time it took to get in and out for the service
Efficient services . At arrival they give an Accurate estimate of wait time and typically meet that time. Comfortable facilities while waiting.
Katherine Jones and Dustin Brown have always provided very courteous and professional assistance in connection with service to my cars. I have purchased several cars from Modern INFINITI and been very pleased with all of them.
Everyone that I encountered while at this dealership was very nice and made my family and I feel very welcome.
Ease of purchase negotiations and delivery process. I was able to handle the entire purchase of my wife's new QX50 over a short phone conversation.
Shon Adams is the most knowledgeable, caring, respectful service agent I have ever encountered in all my years of dealing with companies that service my cars. I have recommended him to at least 3 other people in my immediate circle. Please promote him soon! I would give him an extra tip if I had it.
I had a lovely experience. The customer service was super. I will definitely continue to use Modern INFINITI for all my service needs.
Whether it’s my husband or myself working with Shon is always easy! He is very pleasant and informative! Great customer service!
Shon is very good at customer service and letting us know about the process works, how long it takes and how much it’s going to cost. Loved his personality and manners!
Great customer service. Dustin was helpful and easy to work with for my service. Greatly appreciated getting this done efficiently since I had to wait.
It was quick and painless. They actually care to get you in and out. Check in with Shon. He's a good guy and will take care of you.
I was treated kindly, promptly and considerately by everyone from the front desk, to the sales associate, who brought his manager in to assist me in completing the sale for the most efficient and financially feasible transaction. I can’t speak highly enough of my experience at modern infinity. I had to purchase a vehicle due to a devastating accident by a drunk. driver and it caused me a serious injury, and severe anxiety about driving at all. All that being said, the kind, patient and price which I had to spend was a true blessing to my heart
My daughter found the vehicle online. I called and Jordan described the vehicle over the phone and he was honest and accurate
Visit to Modern INFINITI for service to my vehicle. All staff greeted as I entered and very good follow up as to hwhen my vehicle would be ready. Overall very good service.
The Sales team was excellent and met me right where I needed to be with payments and financing. I am super happy with my purchase. I highly recommend Modern INFINITI.
The dealership was very clean and organized. The vehicles there are very well detailed. Thanks.
Decent rates, covered purchase to meet best sale. Tom was very helpful learning new car. Thorough assessment of my old car
Very friendly people and knowledgeable about there products. They help me understand the warranty. Help me to go from leasing to buying which would be very helpful in the future.
Shon is an outstanding service advisor. He was very helpful in determining the priority of services that were needed on my car. The best service I've ever experienced at a dealership.
I arrived just before 6pm / closing, and there was one person in the service department, Dustin, who went above and beyond to make sure my car was taken care of. I was very thankful for his help, kindness and patience, and he never seemed frustrated that I randomly stoped in for assistance.
Great communication, great service, great people. I highly recommend Modern INFINITI of Greensboro. The staff were fun to work with and they met me exactly where I needed to be on my payments.
I love the communication with Shon Adams about my car and the great service they all provided. With the issues that my car had it took time to order the parts and get the service done.
Great customer service and very informative about your vehicle.The lobby is clean and welcoming. I was very pleased with my service.
The service person was super nice and knowledgeable as well as accommodating. He kept me updated on the status of my car. I also really like the car wash. I also liked the comfortable waiting area and the coffee.
Staff was exceptionally pleasant and helpful and made the entire process an overall excellent experience. Would recommend to anyone looking to purchase a vehicle!
Katherine Jones responded positively to my request for service and informed me of the progress and we will continue to look to Modern for servicing our three Infinities.
My service is always great, that’s why I keep coming back. I hope that will always continue as long I have my vehicle
Everybody was so friendly and personable and it was a very pressure free, streamlined buying experience! The salesman Tom was super nice and even went as far as cleaning off my old tag before placing it on my new car =)
Modern INFINITI of Greensboro is the best! I purchased a 2022 INFINITI Q60 Red Sport and came from Concord, NC to pick up my car. They literally had everything ready and waiting for me at the dealership, and the customer service couldn't have been any better. Everybody was extremely friendly and personable and it was all in all a 10 out of 10 car buying experience! Thank you so much Tom Keeting, you were awesome!
I didn’t spend too much time at the dealership and they explained everything I needed to know for my car to run efficiently.
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