Customer Testimonials

Cars logo
Cars Jul 2, 2022

Dedicated friendly sales team worked together to see that my needs and I automobile were fulfilled. They even stayed after hours to help me. I am very impressed with their knowledge and understanding of my situation and also their willingness to accommodate me. I could not have asked for better service anywhere!

Cars logo
Cars Jul 1, 2022

Friendly and efficient staff to greet you on arrival. Clean environment to wait for my service to be completed. Frequent updates on the progress of the work and water and coffee for customers as you wait.

Cars logo
Cars Jun 30, 2022

Dustin always is the best help. Makes me feel comfortable and at home. Specialist are definitely top notch and trustworthy

Cars logo
Cars Jun 23, 2022

As usual my experience was excellent. All the service consultants are great to work. I normally work with Katherine Jones and she is a pleasure to work with. Very friendly and knowledgeable about my vehicle.

DealerRater logo
DealerRater Jun 19, 2022

Went in for an oil change and tire rotation. Drank one cup of complimentary Starbucks coffee and my car was ready. I skipped the complimentary car wash as I had washed it the day before. Great service.

Read at DealerRater

Cars logo
Cars Jun 17, 2022

Service provices competent and complete service. Service representative stays on top of the process and keeps me informed as I need it! Please keep up the good work!

Cars logo
Cars Jun 16, 2022

Shon takes good care of his customers! I find using the service department at Modern INFINITI to be hassle-free. They are the best!

Cars logo
Cars Jun 15, 2022

Kept me apprised of all issues I brought my vehicle in for and checkout process was seamless. Modern Infiniti’s service department is the gold standard.

Cars logo
Cars Jun 14, 2022

Dealing with Katherine Jones was a delight. she gracefully facilated the repairs on windshield and calibration ay Infinity! she is the best!

Cars logo
Cars Jun 14, 2022

Katheryn and the service team always take great care of our car and us. Needing to get your car worked on is not the greatest thing but working with the Modern service crew makes it a whole lot easier. I always trust what they tell me and feel confident that the work will be done right.

Cars logo
Cars Jun 13, 2022

Work got done is a good time, clean facilities. I the service person was courteous and delivered what he promised.

Cars logo
Cars Jun 12, 2022

The car buying experience was the quickest and most transparent I have experienced. The staff and management team were friendly and accommodating.

Cars logo
Cars Jun 11, 2022

I always appreciate the friendliness and helpful spirit of the service team! I don't usually meet anyone who actually does the work on my car, but I am always pleased with their efforts and results!

Cars logo
Cars Jun 9, 2022

It is all about service in their Service Department. Shon, Matt and the other service reps are outstanding and I appreciate their professionalism.

Cars logo
Cars Jun 8, 2022

Service department was great! I worked with Shon....professional, knowledgeable helpful and kind!!!! Thank you Shon! I've had other service employees that were not as attentive or concerned about providing a satisfied customer.

Cars logo
Cars Jun 8, 2022

Was able to get an appt. Right away despite my lack of planning ahead for a service. They were great to accommodate and were very friendly. Very quick turn around for service.

Cars logo
Cars Jun 8, 2022

Great customer service. Katherine listened to my concerns and was able to address them. The pick up and delivery was timely

Cars logo
Cars Jun 7, 2022

I really enjoyed how kind and informative Shon was. He took the time to really explain the service and he answered all my questions. I didnt feel like he was trying to sell me things i didnt need, instead he was truly interested in making sure my vehicle got the repairs it needed. Overall, it was a great experience!

Cars logo
Cars Jun 6, 2022

Best service advisor with knowledge and good attitude. Jon explained things in great details. I always feel the quality of service is the best among any brand of dealerships.

Cars logo
Cars Jun 3, 2022

He was ready for me when I got there. Met me with a friendly smile and made sure my car was completely taken care of before I left.

Cars logo
Cars Jun 2, 2022

Prompt service and friendly experience. Great customer service. I would definitely recommend service to a friend. The facility was also very professional in setting.

Cars logo
Cars May 30, 2022

Catherine Jones helped me and she was fantastic! Gave me great advice and I’m looking forward to working with her again

Cars logo
Cars May 30, 2022

Was updated as promised, service was done in a timely manner. Everything was explained very well and in detail. Shon is the best in the service department.

Cars logo
Cars May 28, 2022

I appreciate that Infinity followed up on the recall and made the repairs. Transportation to work was provided and my repaired vehicle was returned clean.

Cars logo
Cars May 25, 2022

Shon Adams was very courteous and professional. He explained everything in detail that the technician was going to do. This is the only place I bring my car for major work to be done.

Cars logo
Cars May 24, 2022

Treated as I was the only customer there, which I wasn't. First class operation. Service writer was top notch. Will be returning. Even washed my car.

Cars logo
Cars May 23, 2022

Great customer service and short wait times. I’ve never had a bad experience getting my car serviced at Modern INFINITI.

Cars logo
Cars May 23, 2022

Fast efficient service. Comfortable waiting area, updates during the service. Professional and knowledgeable staff. Clean facility. Felt comfortable waiting for service, was an easy process.

Cars logo
Cars May 23, 2022

Fast efficient and friendly no hassle service Trustworthy team of professionals I would definitely recommend this dealership to friends/family in the future

Cars logo
Cars May 20, 2022

The personal interaction with service manager was the most beneficial aspect of my visit, it helped me decide the order and approach of repairs and services rendered.

Cars logo
Cars May 19, 2022

Shon is very professional and good to work with. Duane, our service Tech is Excellent an always the good care of our vehicles.

Cars logo
Cars May 18, 2022

Fast and courteous . Service was completed in an hour. Would recommend this to family and friends will return for service.

Cars logo
Cars May 18, 2022

Shon was polite professional and friendly. The gentleman that drove me to and from work was also polite and accommodating.

Cars logo
Cars May 16, 2022

Katherine was FANTASTIC! She handled everything with ease and professionalism. When I arrived, she greeted me by name, explained the process, and pointed out the options for the waiting area as I needed to work during the wait!

Cars logo
Cars May 16, 2022

Easy process, great service and nice people. Good to have a driver so I could drop off my car. Thank you

Cars logo
Cars May 15, 2022

Dustin was awesome. He kept me informed throughout the process and made me feel welcome at the establishment. Please recognize his abilities.

Cars logo
Cars May 10, 2022

I was able to make my appointment online with the person that I like the most. My car was serviced just as I requested and returned to me clean.

Cars logo
Cars May 10, 2022

Courteous and friendly staff, very helpful in the process of maintenance on the car. The service advisors remember and recognize you every time you arrive.

Cars logo
Cars May 9, 2022

I am very please with the quality of service and appreciate the way that the service department take of the small details.

Cars logo
Cars May 9, 2022

The service department is always professional and courteous. Matt and Shon are awesome to work with. Waiting area is comfortable and clean.

Cars logo
Cars May 6, 2022

Great friendly and quick experience! Love the staff. Communicated what’s needed for my safety and not too long of a wait

Cars logo
Cars May 6, 2022

The hospitality of people was great and they kept me posted every step of the way. I had gone in to have a hitch installed on my QX 60. They did a Professional job. The staff personality was great.

Cars logo
Cars May 6, 2022

Excellent service-helpful and courteous staff. They diagnosed the problem, had the part ordered and had me there the next day to drop car off. They kept me up to date with phone calls and texts during the process.

Cars logo
Cars May 5, 2022

Modern INFINITI has Friendly and courteous customer service. Their Service jobs and vehicle maintenance are done thoroughly accurately, and in a timely manner.

Cars logo
Cars May 4, 2022

Great service, and professionalism. Service department representative very knowledgeable and helpful. He went the extra mile to review my extended warranty covered the repairs.

Cars logo
Cars May 3, 2022

The process was smooth, friendly staff and knowledgeable salesman, sales manager, and finance manager. Modern INFINITI of Greensboro offers top notch service to ensure an exceptional car buying experience.

Cars logo
Cars May 2, 2022

Shon is the best, always friendly and accommodating. I have been visiting this Greensboro Infinity for over 8 years and will continue.

Cars logo
Cars May 2, 2022

I really enjoyed coming into a very clean environment. Shawn were my advisor whom were very professional and knowledgeable concerning my vehicle.

Cars logo
Cars Apr 30, 2022

The service was stellar. I enjoy getting my car serviced here, these people are professionals and are knowledgeable about their customers and services.

Cars logo
Cars Apr 28, 2022

Customer service was great. Made sure I was aware of upcoming maintenance and the cost for each repair. Also suggested payment options available.

Cars logo
Cars Apr 28, 2022

Great service, clean waiting area and always professional. Katherine Jones is a great asset to Modern INFINITI. She takes care of her clients, checking frequently if you need anything and keeps you informed on the status of the service process. Always a pleasure working with KKatherine

Cars logo
Cars Apr 25, 2022

Dustin was courteous and professional and the time I spent was very reasonable on Saturday. I had the driver window repaired (it stopped working correctly back in the winter so a part had to be ordered). The regular Pm service was performed and he explained what future service needs are expected.

DealerRater logo
DealerRater Apr 22, 2022

Great place good people definitely stay a loyal customer keep up good work thank you

Read at DealerRater

Cars logo
Cars Apr 21, 2022

Friendly & informative service about my vehicle, I like the fact that the dealership/service print out details of repairs needed or work completed!

Cars logo
Cars Apr 21, 2022

Shon was knowledgeable, professional, and went out of his way to collect all the information and get back with us when he promised. He offered options, gave honest answers, and was very personable.

Cars logo
Cars Apr 20, 2022

Easy and quick drop off and pick up. The email detailing items that needed attention and price prior to work being performed.

Cars logo
Cars Apr 19, 2022

The customer service is always good. Shon is very easy to work with & kind. He made room for me without an appointment. He was able to find the issue.

Cars logo
Cars Apr 19, 2022

Timely service. Shop prepared and ready when I arrive. Service Manager "Shon", very professional. I appreciate the military discount as some places do not offer.

Cars logo
Cars Apr 16, 2022

Very personal. Tom and Mr Parker were very friendly and catered to my needs. I felt that I could trust them.

Cars logo
Cars Apr 15, 2022

Very good customer service. Service writer very knowledgeable about vehicle. Will definitely continue to use dealer for all service in the future.

Cars logo
Cars Apr 13, 2022

Customer service agent was excellent and the service tech. They kept me informed from start to finish. I highly recommend this company.

Cars logo
Cars Apr 12, 2022

Helpful staff. My whole experience was great from phone call to delivery. I was treated with courtesy and respect and made a great deal

Cars logo
Cars Apr 10, 2022

I felt like my issue was important and the staff actually cared. Service was not prolonged and I was satisfied with the work done.

Cars logo
Cars Apr 9, 2022

Very helpful and I enjoyed the experience. Service department was great to work with. I’ll definitely be back. Katherine was very good and helpful.

Cars logo
Cars Apr 7, 2022

Professional and friendly. Clean and comfortable waiting area. The technician found the problem that I was not aware of. Thank you!

Cars logo
Cars Apr 4, 2022

Katherine is the absolute best service rep! She is friendly, professional and she always looks out for my best interest!

Cars logo
Cars Apr 2, 2022

Shon was extremely helpful and kind. He also showed me exactly what was wrong which was nice because I don’t know much about cars.

Cars logo
Cars Apr 1, 2022

Dustin, the service rep, kept me informed all along the process and explained everything thoroughly. Service was fast and fast and efficient.

Cars logo
Cars Apr 1, 2022

Know me by name and know my cars and all the service we have done on them. Usually try and discount when possible.

Cars logo
Cars Mar 31, 2022

SHON ADAMS - hands down wonderful. Great personality, professionalism, communication skills, and very very knowledgeable. Give him a raise because he more than deserves it.

Cars logo
Cars Mar 31, 2022

Friendliness of staff cleanliness of the entire facility and the time it took to get in and out for the service

Cars logo
Cars Mar 28, 2022

Efficient services . At arrival they give an Accurate estimate of wait time and typically meet that time. Comfortable facilities while waiting.

DealerRater logo
DealerRater Mar 28, 2022

Katherine Jones and Dustin Brown have always provided very courteous and professional assistance in connection with service to my cars. I have purchased several cars from Modern INFINITI and been very pleased with all of them.

Read at DealerRater

Cars logo
Cars Mar 27, 2022

Everyone that I encountered while at this dealership was very nice and made my family and I feel very welcome.

Cars logo
Cars Mar 27, 2022

Ease of purchase negotiations and delivery process. I was able to handle the entire purchase of my wife's new QX50 over a short phone conversation.

Cars logo
Cars Mar 25, 2022

Shon Adams is the most knowledgeable, caring, respectful service agent I have ever encountered in all my years of dealing with companies that service my cars. I have recommended him to at least 3 other people in my immediate circle. Please promote him soon! I would give him an extra tip if I had it.

Cars logo
Cars Mar 25, 2022

I had a lovely experience. The customer service was super. I will definitely continue to use Modern INFINITI for all my service needs.

Cars logo
Cars Mar 24, 2022

Whether it’s my husband or myself working with Shon is always easy! He is very pleasant and informative! Great customer service!

Cars logo
Cars Mar 23, 2022

Shon is very good at customer service and letting us know about the process works, how long it takes and how much it’s going to cost. Loved his personality and manners!

Cars logo
Cars Mar 22, 2022

Great customer service. Dustin was helpful and easy to work with for my service. Greatly appreciated getting this done efficiently since I had to wait.

Cars logo
Cars Mar 20, 2022

It was quick and painless. They actually care to get you in and out. Check in with Shon. He's a good guy and will take care of you.

Cars logo
Cars Mar 20, 2022

I was treated kindly, promptly and considerately by everyone from the front desk, to the sales associate, who brought his manager in to assist me in completing the sale for the most efficient and financially feasible transaction. I can’t speak highly enough of my experience at modern infinity. I had to purchase a vehicle due to a devastating accident by a drunk. driver and it caused me a serious injury, and severe anxiety about driving at all. All that being said, the kind, patient and price which I had to spend was a true blessing to my heart

Cars logo
Cars Mar 17, 2022

My daughter found the vehicle online. I called and Jordan described the vehicle over the phone and he was honest and accurate

Cars logo
Cars Mar 16, 2022

Visit to Modern INFINITI for service to my vehicle. All staff greeted as I entered and very good follow up as to hwhen my vehicle would be ready. Overall very good service.

Cars logo
Cars Mar 16, 2022

The Sales team was excellent and met me right where I needed to be with payments and financing. I am super happy with my purchase. I highly recommend Modern INFINITI.

DealerRater logo
DealerRater Mar 16, 2022

The dealership was very clean and organized. The vehicles there are very well detailed. Thanks.

Read at DealerRater

Cars logo
Cars Mar 13, 2022

Decent rates, covered purchase to meet best sale. Tom was very helpful learning new car. Thorough assessment of my old car

Cars logo
Cars Mar 12, 2022

Very friendly people and knowledgeable about there products. They help me understand the warranty. Help me to go from leasing to buying which would be very helpful in the future.

Cars logo
Cars Mar 12, 2022

Shon is an outstanding service advisor. He was very helpful in determining the priority of services that were needed on my car. The best service I've ever experienced at a dealership.

Cars logo
Cars Mar 11, 2022

I arrived just before 6pm / closing, and there was one person in the service department, Dustin, who went above and beyond to make sure my car was taken care of. I was very thankful for his help, kindness and patience, and he never seemed frustrated that I randomly stoped in for assistance.

Cars logo
Cars Mar 10, 2022

Great communication, great service, great people. I highly recommend Modern INFINITI of Greensboro. The staff were fun to work with and they met me exactly where I needed to be on my payments.

Cars logo
Cars Mar 8, 2022

I love the communication with Shon Adams about my car and the great service they all provided. With the issues that my car had it took time to order the parts and get the service done.

Cars logo
Cars Mar 7, 2022

Great customer service and very informative about your vehicle.The lobby is clean and welcoming. I was very pleased with my service.

Cars logo
Cars Mar 3, 2022

The service person was super nice and knowledgeable as well as accommodating. He kept me updated on the status of my car. I also really like the car wash. I also liked the comfortable waiting area and the coffee.

Cars logo
Cars Feb 25, 2022

Staff was exceptionally pleasant and helpful and made the entire process an overall excellent experience. Would recommend to anyone looking to purchase a vehicle!

Cars logo
Cars Feb 24, 2022

Katherine Jones responded positively to my request for service and informed me of the progress and we will continue to look to Modern for servicing our three Infinities.

Cars logo
Cars Feb 21, 2022

My service is always great, that’s why I keep coming back. I hope that will always continue as long I have my vehicle

Cars logo
Cars Feb 19, 2022

Everybody was so friendly and personable and it was a very pressure free, streamlined buying experience! The salesman Tom was super nice and even went as far as cleaning off my old tag before placing it on my new car =)

Cars logo
Cars Feb 18, 2022

Modern INFINITI of Greensboro is the best! I purchased a 2022 INFINITI Q60 Red Sport and came from Concord, NC to pick up my car. They literally had everything ready and waiting for me at the dealership, and the customer service couldn't have been any better. Everybody was extremely friendly and personable and it was all in all a 10 out of 10 car buying experience! Thank you so much Tom Keeting, you were awesome!

Cars logo
Cars Feb 18, 2022

I didn’t spend too much time at the dealership and they explained everything I needed to know for my car to run efficiently.


Leave Us A Review